Raeburn Christie Clark & Wallace (RCCW) is closely monitoring the Coronavirus outbreak and we have been following the advice issued by the UK and Scottish Governments.
The health and wellbeing of our staff, clients and other contacts is our priority and will remain so.
All of our offices remain open and are supplied with stocks of hand sanitiser, soap and tissues.
We understand that clients will be concerned to know that their affairs are being managed, and RCCW are committed to providing an uninterrupted service to our clients to the extent possible in these unprecedented circumstances.
To that end, we have started implementing the next phase of our Coronavirus policy and with effect from Monday 16 March we will be:
• Requiring our staff to cancel attendance at all external events and seminars;
• Requesting staff to avoid face to face meetings with clients and other third parties where possible (and where that would not prejudice the outcome of a transaction);
• In particular, cancelling all face to face meetings with elderly and other vulnerable clients; and
• Enabling staff to work from home if circumstances require it.
We are ensuring that our principal fee earners have home access to our network through a tried and trusted software application, and all of our key staff have their email accounts synced to their mobile phones and therefore have 24/7 connectivity.
Our usual contact telephone numbers and email addresses will remain in use and you should see no adverse impact on response times.
We have a sophisticated corporate banking system which allows our Accountant and certain designated partners remote but secure access to our bank accounts so that transactions can continue to be processed.
Given the infrastructure we have in place to enable our people to work remotely we believe disruption will be minimised.
We know that clients will understand why we have had to review our working practices and we would ask everyone to co-operate with us in these difficult and challenging times.
If you have any concerns about a current or upcoming transaction please get in touch with your usual RCCW contact. With Government advice being updated daily, we will update this statement with any further information that we think may be helpful.